Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia

Research Article

Bureaucracy Culture in Public Service in Indonesia

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  • @INPROCEEDINGS{10.4108/eai.3-8-2019.2290726,
        author={H  Agustina},
        title={Bureaucracy Culture in Public Service in Indonesia},
        proceedings={Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia},
        publisher={EAI},
        proceedings_a={ICMASES},
        year={2020},
        month={1},
        keywords={bureaucracy culture public service bureaucracy reformation},
        doi={10.4108/eai.3-8-2019.2290726}
    }
    
  • H Agustina
    Year: 2020
    Bureaucracy Culture in Public Service in Indonesia
    ICMASES
    EAI
    DOI: 10.4108/eai.3-8-2019.2290726
H Agustina1,*
  • 1: Universitas Swadaya Gunung Djati, Indonesia
*Contact email: heryaniagustina28@gmail.com

Abstract

Indonesian government bureaucracy culture is formed through the long historical process started from traditional kingdom era patrimonial bureaucracy, Dutch colonial era colonial bureaucracy, Japanese colonial era, independent revolutionary era, until now modern bureaucracy. Those traditions from traditional kingdom era, colonial-era until now strengthen and the continuation from the previous era. Historically, bureaucracy in Indonesia has no tradition to put public service as center of bureaucracy life. Since colonial era until now, public service is always in marginal position. Priyayi mentality that wants to be served is still adopted by bureaucracy apparatus in giving public service. The solution is doing bureaucracy reformation that focuses on mindset and culture set of bureaucracy apparatus through National Mental Revolution Movement. But, bureaucracy reformation faces many challenges from the bureaucracy body itself.form. Therefore, it was not formulated to overcome certain events only.