Community Participation in Building Quality Public Services

Public service in Indonesia remains a primary concern, especially in the context of enhancing community participation and improving service quality. This article aims to explore the challenges and opportunities in enhancing community participation in the provision of quality public services. Using literature analysis and conceptual discussion methods, this article highlights findings from several studies related to public service issues and community participation in Indonesia. The discussion results reveal that despite efforts to increase community participation, there are still significant challenges, such as low participation rates, lack of public information, and ineffective monitoring mechanisms. However, there are also significant opportunities to enhance community participation through the use of digital technology, increased transparency and accountability, and the development of innovative culture in public service provision. By taking appropriate steps, the government can improve the quality of public services and meet community expectations more effectively.