Research Article
Service Quality Model, Organizational Commitment, and TQM-based Education Leadership in Organizational Development
@INPROCEEDINGS{10.4108/eai.29-6-2019.2290234, author={Nurlaila Ana and Masrukhi Masrukhi and Samsudi Samsudi and Titi Prihatin}, title={Service Quality Model, Organizational Commitment, and TQM-based Education Leadership in Organizational Development }, proceedings={Proceedings of the 5th International Conference on Science, Education and Technology, ISET 2019, 29th June 2019, Semarang, Central Java, Indonesia}, publisher={EAI}, proceedings_a={ISET}, year={2020}, month={1}, keywords={tqm educational leadership organizational development}, doi={10.4108/eai.29-6-2019.2290234} }- Nurlaila Ana
Masrukhi Masrukhi
Samsudi Samsudi
Titi Prihatin
Year: 2020
Service Quality Model, Organizational Commitment, and TQM-based Education Leadership in Organizational Development
ISET
EAI
DOI: 10.4108/eai.29-6-2019.2290234
Abstract
This study aims to analyze the model of service quality, organizational commitment, and education leadership based on total quality management in organizational development. The benefits of the study were able to enrich the treasures of education management theory related to organizational development in educational institutions, especially junior high schools (SMP) in Pekalongan. The research design uses a quantitative positivistic approach with a structural equation (Structural Equation Model), with the model Second Order Confirmatory Factor Analysis. The research population of SMP teachers, while the sampling techniques are using proportionate stratified random sampling. The results of the study show that the development of school organizations is influenced significantly by the factors of service quality, organizational commitment, and education leadership based on Total Quality Management (TQM). This TQM is evidenced by the significance of the relationship of each independent variable to the dependent variable
