To What Extent Training Programs Can Enhance Employee Engagement: A Case Study

This study explores the role of training programs in increasing employee engagement at Gama English Course (GEC) using a qualitative case study design. Data were obtained through in-depth interviews with human resource managers, coordinators, and executive directors at GEC. Thematic analysis revealed eight key themes: professional development, enhancing positive work attitudes, internalizing organizational culture, adaptive readiness, enhancing interpersonal relationships, proactive engagement, providing psychological support, and providing feedback and development facilities. The findings indicate that well-designed training programs aligned with employee needs significantly increase employee engagement levels. Strategic training plays a crucial role in human resource management and offers actionable insights for developing sustainable engagement strategies. This study recommends future research focusing more on employee perspectives to provide a more comprehensive understanding. The novelty of this study is that it offers a clear picture of the role of training in increasing engagement, a topic previously lacking in research.