Proceedings of the 3rd International Conference on Bigdata Blockchain and Economy Management, ICBBEM 2024, March 29–31, 2024, Wuhan, China

Research Article

Research on Key Factors of Drone Delivery Services Demand

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  • @INPROCEEDINGS{10.4108/eai.29-3-2024.2347463,
        author={Xueling  Dai and Xinrui  Xiao and Jianbiao  Li and Hao  Shan and Xumin  Jia and Qiting  Wang},
        title={Research on Key Factors of Drone Delivery Services Demand},
        proceedings={Proceedings of the 3rd International Conference on Bigdata Blockchain and Economy Management, ICBBEM 2024, March 29--31, 2024, Wuhan, China},
        publisher={EAI},
        proceedings_a={ICBBEM},
        year={2024},
        month={6},
        keywords={perceived risk drone delivery services key factors 4m1e combination ordered weighted averaging},
        doi={10.4108/eai.29-3-2024.2347463}
    }
    
  • Xueling Dai
    Xinrui Xiao
    Jianbiao Li
    Hao Shan
    Xumin Jia
    Qiting Wang
    Year: 2024
    Research on Key Factors of Drone Delivery Services Demand
    ICBBEM
    EAI
    DOI: 10.4108/eai.29-3-2024.2347463
Xueling Dai1,*, Xinrui Xiao1, Jianbiao Li1, Hao Shan1, Xumin Jia1, Qiting Wang1
  • 1: Civil Aviation University of China
*Contact email: 211440154@cauc.edu.cn

Abstract

Drone delivery services have increasingly captured attention as society evolves. This study aims to explore the impact of perceived risks on the demand for drone delivery services. To investigate the key factors influencing the demand for these services, the study categorizes factors into five groups: human, drone, material, law, and environment, based on a comprehensive literature review. Through surveys and expert evaluations, the C-OWA method was employed to pinpoint the critical factors. The findings reveal that the cost of drone delivery, flight safety, and cargo security are the paramount factors affecting service demand. Delving deeper from a psychological perspective, it is found that customers' perceived risks associated with drone usage exert a foundational influence. By fostering a thorough understanding of drone delivery through public education, demonstrations, and hands-on experiences, it is possible to significantly mitigate potential customers' risk perceptions related to drone usage.