Proceedings of the U-Go Healthy International Conference, U-Go Healthy 2020, 29 March 2020, Pacitan, East Java, Indonesia

Research Article

Affect Employee Engagement in Company Performance: Organizational Citizenship Behavior as Moderating

Download229 downloads
  • @INPROCEEDINGS{10.4108/eai.29-3-2020.2314904,
        author={Oktaria Ardika Putri},
        title={Affect Employee Engagement in Company Performance: Organizational Citizenship Behavior as Moderating},
        proceedings={Proceedings of the U-Go Healthy International Conference, U-Go Healthy 2020, 29 March 2020, Pacitan, East Java, Indonesia},
        publisher={EAI},
        proceedings_a={U-GO HEALTHY},
        year={2022},
        month={9},
        keywords={employee engagement organizational citizenship behavior company performance},
        doi={10.4108/eai.29-3-2020.2314904}
    }
    
  • Oktaria Ardika Putri
    Year: 2022
    Affect Employee Engagement in Company Performance: Organizational Citizenship Behavior as Moderating
    U-GO HEALTHY
    EAI
    DOI: 10.4108/eai.29-3-2020.2314904
Oktaria Ardika Putri1,*
  • 1: Institut Agama Islam Negeri (IAIN) Kediri
*Contact email: oktariaardika@iainkediri.ac.id

Abstract

In service companies, the ability of individuals to attract consumers is the spearhead of the company. The type of service company that is currently developing is Sharia insurance based on Islamic law. Prudential Syariah is a type of insurance based on Sharia principles and without usury. Marketing agents are an important factor in the implementation of Sharia Prudential's business. Employee engagement is one of the things that affect company performance. This study aims to assess and analyze the effect of employee engagement on company performance with organizational citizenship behavior (OCB) as a mediation conducted on Prudential Sharia marketing agents in Malang. This research is quantitative approach. The analysis used is descriptive analysis and inferential analysis (SEM-PLS). The samples used in this study were marketing agents with AD level, 7 Agency Directors, SUM (Senior Unit Manager) as many as 14 people, and UM (Unit Manager) 42 people so that the total number was 63 people. The results of this study indicate that employee engagement has no effect on company performance but on OCB. OCB affects company performance and becomes a mediating variable on employee engagement on company performance. The results of this study are expected to be a consideration of Sharia insurance companies and market agents in the process of improving company performance.