Research Article
“WA Kepo” Innovation as an Online Information and Service Provider in Sumedang City
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347821, author={Cintantya Andhita Dara Kirana and Rike Anggun Artisa and Firda Nurmala Salsabila}, title={“WA Kepo” Innovation as an Online Information and Service Provider in Sumedang City}, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={public service; innovation; performance; government}, doi={10.4108/eai.29-11-2023.2347821} }- Cintantya Andhita Dara Kirana
Rike Anggun Artisa
Firda Nurmala Salsabila
Year: 2024
“WA Kepo” Innovation as an Online Information and Service Provider in Sumedang City
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347821
Abstract
Technological advances have significantly influenced the dynamics of bureaucracy. Public organizations have to improve services, by carrying out transformation through the innovation. Sumedang City is recognized as a best practice city in creating innovation, especially through the “WA Kepo“ innovation. The method used in this research is a qualitative method with a descriptive approach. The data was obtained from interviews and document studies. The research results reveal the journey of the innovation idea, the context of its implementation, the positive impact it produces, and the strategy for sustaining this innovation. This research provides in-depth insight into how the "WA Kepo" innovation not only changes the way public services are delivered, but also makes a positive contribution to the people of Sumedang City.
