Research Article
Strategy To Improve Non-Financial Performance of Regionally Owned - Enterprises in Indonesia (Study on Municipal Waterworks)
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347808, author={Arifiani Widjayanti and Heny Handayani and Hamidah Rosidanti Susilatun}, title={Strategy To Improve Non-Financial Performance of Regionally Owned - Enterprises in Indonesia (Study on Municipal Waterworks)}, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={non financial performance service customer satisfaction}, doi={10.4108/eai.29-11-2023.2347808} }- Arifiani Widjayanti
Heny Handayani
Hamidah Rosidanti Susilatun
Year: 2024
Strategy To Improve Non-Financial Performance of Regionally Owned - Enterprises in Indonesia (Study on Municipal Waterworks)
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347808
Abstract
Municipal Waterworks is a regional company as a means of providing clean water that is supervised and monitored by regional executive and legislative officials. The purpose of this study is to analyze performance improvement strategies, performance inhibiting factors, and future strategy plans in the context of non-financial improvement in PDAMs. This research uses descriptive qualitative research methods, with data collection methods carried out using interview techniques and document review. The results of this study show that Perumda Tirta Merapi has served 10.5% of the population of Klaten Regency, while Perumda Tirta Wampu can cover 12.3% of services in Langkat Regency. Perumda Tirta Merapi targets future investment costs to expand service coverage to all regions in Klaten Regency. Similarly, Perumda Tirta Wampu has a target to achieve 34% of services from what was only 12.3% for the entire area of Langkat Regency.