Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia

Research Article

Service Optimalization to Improve Public Service at Surabaya City

Download35 downloads
  • @INPROCEEDINGS{10.4108/eai.29-11-2023.2347794,
        author={Cintantya Andhita Dara Kirana and Muhammad Firman Nugraha},
        title={Service Optimalization to Improve Public Service at Surabaya City},
        proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICAS},
        year={2024},
        month={9},
        keywords={public service digital transformation organizational culture government participation},
        doi={10.4108/eai.29-11-2023.2347794}
    }
    
  • Cintantya Andhita Dara Kirana
    Muhammad Firman Nugraha
    Year: 2024
    Service Optimalization to Improve Public Service at Surabaya City
    ICAS
    EAI
    DOI: 10.4108/eai.29-11-2023.2347794
Cintantya Andhita Dara Kirana1,*, Muhammad Firman Nugraha1
  • 1: Politeknik STIA LAN Bandung, Bandung, Indonesia
*Contact email: dara@poltek.stialanbandung.ac.id

Abstract

Public service is one of the main task and function a government have that is derived directly from their own law / embedded with their own job (choose one). A government has obligations to give an optimal public service. Furthermore, public satisfaction at public service action performed by the government could improve the electability and accountability of government. According to data collected by the researchers, we found that there is a still a public service provider who performed rather below expectation in processing service. The research method of qualitative descriptive was done for this research. The type of data obtained by this research was collected from primary and secoundary sources. The research objective was to find out what kind of efforts has been done by Surabaya City Government in performing public services to their populace that makes their public service index obtained good results in the process.