Research Article
Service Optimalization to Improve Public Service at Surabaya City
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347794, author={Cintantya Andhita Dara Kirana and Muhammad Firman Nugraha}, title={Service Optimalization to Improve Public Service at Surabaya City}, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={public service digital transformation organizational culture government participation}, doi={10.4108/eai.29-11-2023.2347794} }- Cintantya Andhita Dara Kirana
Muhammad Firman Nugraha
Year: 2024
Service Optimalization to Improve Public Service at Surabaya City
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347794
Abstract
Public service is one of the main task and function a government have that is derived directly from their own law / embedded with their own job (choose one). A government has obligations to give an optimal public service. Furthermore, public satisfaction at public service action performed by the government could improve the electability and accountability of government. According to data collected by the researchers, we found that there is a still a public service provider who performed rather below expectation in processing service. The research method of qualitative descriptive was done for this research. The type of data obtained by this research was collected from primary and secoundary sources. The research objective was to find out what kind of efforts has been done by Surabaya City Government in performing public services to their populace that makes their public service index obtained good results in the process.