Research Article
Public Sector AI Adoption: Regional Government Efforts in Improving Organizational Performance
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347793, author={Devina Khaerunnisa and Azkha Ayunda Wahyudi and Ayuni Putri Anggraeni and Lilis Ratna Suminar and Alih Aji Nugroho}, title={Public Sector AI Adoption: Regional Government Efforts in Improving Organizational Performance }, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={artificial intelligence; public sector; organization performance}, doi={10.4108/eai.29-11-2023.2347793} }- Devina Khaerunnisa
Azkha Ayunda Wahyudi
Ayuni Putri Anggraeni
Lilis Ratna Suminar
Alih Aji Nugroho
Year: 2024
Public Sector AI Adoption: Regional Government Efforts in Improving Organizational Performance
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347793
Abstract
In recent years, public sector organizations have been attempting to carry out digital transformation through the use of Artificial Intelligence (AI) technology. The government realizes that changing operational activities digitally through AI is necessary for public organizations to provide quality services. Furthermore, the implementation of AI technology in the public sector in developing countries still faces many obstacles, such as limited resources, lack of technological infrastructure, and different socio-cultural problems, and not much research has discussed these issues. Therefore, research is needed on public sector AI adoption. The analysis was carried out using secondary data and literature related to the application of AI in improving the performance of public organizations. Then, exploration was carried out through in-depth interviews of several examples of AI applications in several public organizations, such as the DKI Jakarta Province Transportation Service (Dishub), the DKI Jakarta Province Communication, Informatics and Statistics Service (Diskominfotik), the West Java Province Communication and Information Service (Diskominfo), and the Regional Civil Service Agency (BKD) of West Java Province.