Research Article
Enhancing Organizational Performance at BPTJ Ministry of Transportation through Terminal Information System Training: A Post-Pandemic Digital Governance Perspective
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347616, author={Muhamad Ghazy Al Ghaffaru and Haninditya Putri Maludin and Augustine Kerenhapukh Ifolala Telaumbanua}, title={Enhancing Organizational Performance at BPTJ Ministry of Transportation through Terminal Information System Training: A Post-Pandemic Digital Governance Perspective}, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={terminal information system employee performance digital governance post-pandemic era training evaluation organizational performance}, doi={10.4108/eai.29-11-2023.2347616} }- Muhamad Ghazy Al Ghaffaru
Haninditya Putri Maludin
Augustine Kerenhapukh Ifolala Telaumbanua
Year: 2024
Enhancing Organizational Performance at BPTJ Ministry of Transportation through Terminal Information System Training: A Post-Pandemic Digital Governance Perspective
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347616
Abstract
The paper titled "Enhancing the Performance of Employees at the Jabodetabek Transportation Management Agency (BPTJ) of the Ministry of Transportation through Terminal Information System Training" employs a qualitative method to assess the impact of Terminal Information System training on BPTJ employees' performance. The study involves interviewing five respondents from the BPTJ's human resources and general affairs department, BPTJ's human resources analysts, and three training participants. The evaluation revealed that the training fell short of expectations, indicating the need for a comprehensive assessment of the training's effectiveness. The paper delves into the Kirkpatrick Four-Level Evaluation Model to measure the training's impact and utilizes indicators proposed by Afandi (2018) to gauge employee performance. The findings aim to shed light on the effectiveness of the Terminal Information System training in enhancing employee competence and addressing the challenges of digital governance in the post-pandemic era.
