Research Article
Understanding Public Services Using Digital Technology: Empirical Model of Digital Public Service in Local Government
@INPROCEEDINGS{10.4108/eai.29-11-2023.2347614, author={Rike Anggun Artisa and Sinta Ningrum}, title={Understanding Public Services Using Digital Technology: Empirical Model of Digital Public Service in Local Government}, proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2024}, month={9}, keywords={digitalization; public service; local government}, doi={10.4108/eai.29-11-2023.2347614} }- Rike Anggun Artisa
Sinta Ningrum
Year: 2024
Understanding Public Services Using Digital Technology: Empirical Model of Digital Public Service in Local Government
ICAS
EAI
DOI: 10.4108/eai.29-11-2023.2347614
Abstract
The Industrial Revolution 4.0 has changed many things, including work patterns in public organizations characterized by the Internet of Things and the use of artificial intelligence. This wave challenges public services to become easier and more responsive. This research aims to understand public services using digital technology by identifying an empirical model of digital public services in Sumedang Regency, one of the local governments in Indonesia. The research method used is a qualitative method by conducting interviews, observation, and reviewing documents. This research provides insights for decision-makers and other local governments planning similar transformations. Sumedang Regency is an example of how technology can improve the efficiency and responsiveness of public services at the regional level.