Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia

Research Article

Digital Leadership and Innovation in Local Government: The Case of Public Service Delivery in Sumedang District West Java

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  • @INPROCEEDINGS{10.4108/eai.29-11-2023.2347612,
        author={Sait  Abdullah and Muhamad Nur Afandi and Hendrikus T Gedeona and Rofi’ Ramadhona Iyoega},
        title={Digital Leadership and Innovation in Local Government: The Case of Public Service Delivery in Sumedang District West Java},
        proceedings={Proceedings of the 5th International Conference on Administration Science, ICAS 2023, 29 November 2023, Bandung, West Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICAS},
        year={2024},
        month={9},
        keywords={innovation public service delivery digital leadership mind-set},
        doi={10.4108/eai.29-11-2023.2347612}
    }
    
  • Sait Abdullah
    Muhamad Nur Afandi
    Hendrikus T Gedeona
    Rofi’ Ramadhona Iyoega
    Year: 2024
    Digital Leadership and Innovation in Local Government: The Case of Public Service Delivery in Sumedang District West Java
    ICAS
    EAI
    DOI: 10.4108/eai.29-11-2023.2347612
Sait Abdullah1,*, Muhamad Nur Afandi1, Hendrikus T Gedeona1, Rofi’ Ramadhona Iyoega1
  • 1: Polytechnic STIA LAN Bandung, Bandung, Indonesia
*Contact email: sait@poltek.stialanbandung.ac.id

Abstract

Digitalisation of public service delivery is condition sine qu non in the era of industrial revolution. There is no single local government in Indonesia can escape from the disruption in technological development not to mention in Sumedang District. By conducting focus group discussion and interview several public officials in Sumedang District, our finding indicates that digital leadership is a significant factor in triggering the innovation in local government. It is important to investigate how local leader orchestrate innovation by spreading the idea of innovation and direct all officials in one direction to materialise the champion in local government innovation. Digital leadership in our finding is not related to the technical skill required by a leader but the digital mindset is more important to guide all sectors and actors in developing innovation. The spirit of digital leadership is essential in Sumedang District where the head of district is always in the front line in innovation and implementation of public service delivery.