Research Article
Supply Chain Performance of SMEs: How is the Role of Trust, Commitment, and Information Technology?
@INPROCEEDINGS{10.4108/eai.29-10-2022.2334453, author={Samuel P.D. Anantadjaya and Irma M. Nawangwulan and Krisdiana Krisdiana and Timotius A. Rachmat and Aditya N. Putra}, title={Supply Chain Performance of SMEs: How is the Role of Trust, Commitment, and Information Technology?}, proceedings={Proceedings of the 2nd Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2022, 29 October 2022, Malang, East Java, Indonesia}, publisher={EAI}, proceedings_a={LEPALISSHE}, year={2023}, month={7}, keywords={supply chain performance smes trust commitment information technology}, doi={10.4108/eai.29-10-2022.2334453} }- Samuel P.D. Anantadjaya
Irma M. Nawangwulan
Krisdiana Krisdiana
Timotius A. Rachmat
Aditya N. Putra
Year: 2023
Supply Chain Performance of SMEs: How is the Role of Trust, Commitment, and Information Technology?
LEPALISSHE
EAI
DOI: 10.4108/eai.29-10-2022.2334453
Abstract
This study investigated the effects of dedication, information technology, trust, and SMEs' supply chain performance. This study relies on a questionnaire and documentation. Variables and indicators are measured on a 1–5 Likert Scale. Data is acquired through observing the management or business owner. Field data was collected after instrument trial. The Cronbach's alpha test showed reliability, whereas the Pearson correlation coefficient showed validity. After validating the instrument, field data is collected. The respondents completed 280 of 340 surveys. Data was analyzed using PLS-PM and descriptive statistics (Partial Least Square-Path Modeling). This method analyzes the structural (inner) and measurement (outer) models. The inner model shows how to estimate latent variables, whereas the outside model shows how the manifest variable represents the hidden variable it measures. Trust drives commitment, which influences supply chain performance for SMEs, according to the report. Supply chain performance is unaffected by IT.