Proceedings of the 2nd Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2022, 29 October 2022, Malang, East Java, Indonesia

Research Article

Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment

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  • @INPROCEEDINGS{10.4108/eai.29-10-2022.2334023,
        author={Jamaluddin  Jamaluddin and Sumatriani  Sumatriani and Sugianto  Sugianto},
        title={Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment},
        proceedings={Proceedings of the 2nd Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2022, 29 October 2022, Malang, East Java, Indonesia},
        publisher={EAI},
        proceedings_a={LEPALISSHE},
        year={2023},
        month={7},
        keywords={quality improvement hospitals integrated six sigma tqm baldrige  assessment},
        doi={10.4108/eai.29-10-2022.2334023}
    }
    
  • Jamaluddin Jamaluddin
    Sumatriani Sumatriani
    Sugianto Sugianto
    Year: 2023
    Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment
    LEPALISSHE
    EAI
    DOI: 10.4108/eai.29-10-2022.2334023
Jamaluddin Jamaluddin1,*, Sumatriani Sumatriani2, Sugianto Sugianto1
  • 1: Universitas Tadulako
  • 2: Politeknik Negeri Ujung Pandang
*Contact email: jamaluddin.akuntad@gmail.com

Abstract

This study analyzes the impact of Integrated Six Sigma on quality improvement, the impact of Total Quality Management on quality improvement, and the impact of the Malcolm Baldrige Assessment on quality improvement. This was a quantitative study conducted in hospitals in Indonesia. We had 400 hospital owners as the samples; they were selected through simple random sampling. Data were collected through online questionnaires distributed using social media. The questionnaire used a Likert scale with a range of 1-7. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS software. The independent variables were the integrated six sigma approach, TQM, and Baldrige Assessment, while the dependent variable was the quality improvement assessment. Findings confirmed that Integrated Six Sigma had a positive and significant effect on improving quality, Total Quality Management had no significant effect on improving quality, and Baldrige Assessment had no significant effect on improving quality.