Research Article
Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment
@INPROCEEDINGS{10.4108/eai.29-10-2022.2334023, author={Jamaluddin Jamaluddin and Sumatriani Sumatriani and Sugianto Sugianto}, title={Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment}, proceedings={Proceedings of the 2nd Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2022, 29 October 2022, Malang, East Java, Indonesia}, publisher={EAI}, proceedings_a={LEPALISSHE}, year={2023}, month={7}, keywords={quality improvement hospitals integrated six sigma tqm baldrige assessment}, doi={10.4108/eai.29-10-2022.2334023} }- Jamaluddin Jamaluddin
Sumatriani Sumatriani
Sugianto Sugianto
Year: 2023
Quality Improvement in Hospitals through an Integrated Six Sigma Approach, TQM, and the Baldrige Assessment
LEPALISSHE
EAI
DOI: 10.4108/eai.29-10-2022.2334023
Abstract
This study analyzes the impact of Integrated Six Sigma on quality improvement, the impact of Total Quality Management on quality improvement, and the impact of the Malcolm Baldrige Assessment on quality improvement. This was a quantitative study conducted in hospitals in Indonesia. We had 400 hospital owners as the samples; they were selected through simple random sampling. Data were collected through online questionnaires distributed using social media. The questionnaire used a Likert scale with a range of 1-7. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS software. The independent variables were the integrated six sigma approach, TQM, and Baldrige Assessment, while the dependent variable was the quality improvement assessment. Findings confirmed that Integrated Six Sigma had a positive and significant effect on improving quality, Total Quality Management had no significant effect on improving quality, and Baldrige Assessment had no significant effect on improving quality.