Research Article
The Factors Influence Intention to Use Mobile Payment in Jakarta
@INPROCEEDINGS{10.4108/eai.28-9-2020.2307717, author={Ririn Wulandari and Ehrse Dwi Winastyo}, title={The Factors Influence Intention to Use Mobile Payment in Jakarta }, proceedings={Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={MICOSS}, year={2021}, month={5}, keywords={tam perceive mobility perceive trust}, doi={10.4108/eai.28-9-2020.2307717} }- Ririn Wulandari
Ehrse Dwi Winastyo
Year: 2021
The Factors Influence Intention to Use Mobile Payment in Jakarta
MICOSS
EAI
DOI: 10.4108/eai.28-9-2020.2307717
Abstract
Competition between the mobile payment industry in Indonesia from 2017 has been very tight. It is necessary to conduct research on consumer behavior in choosing and using m-payments, in order to compete. This study aims to determine the effect of perceived ease of use, perceived usefulness, perception of mobility, and perceived trust on intention in using mobile payments in Jakarta. The research analysis used multiple linear quantitative analysis. The population of this study is consumers who have used mobile payments and have the intention to use the services. Determination of the number of samples using the Hair theory, because the number of populations is not known precisely. The sample totaled 124 respondents. The results show that there is a significant and positive influence between perceived ease of use, perceived usefulness, perceived mobility, and perceived trust on interest in using mobile payments. The basic concept of TAM Theory is 2 variables of behavior and consumer perceptions of technological change, perceived ease of use, and perceived usefulness. The results of this study are the development of this theory by adding perceive mobility and perceived trust as behaviors and perceptions that influence the intention to use the technology, in this case, mobile payment technology.