Implementation of Knowledge Management to Improve Human Resource Competence in Indonesian Cleaning Service Industry in Digitalization Era (Review Article)

The Covid-19 pandemic development currently affects all sectors of life of the world. In Indonesia the impact of the pandemic happens to business world. This article aimed to review the implementation of Knowledge Management to improve human resource competence in Indonesian cleaning service industry in digitalization era. Cleaning services, are the key component of New Public Management as they are believed to lower costs and improve quality. Under an outsourcing contract, the vendor provides cleaning staff (cleaning service employees) and all necessary equipment and supplies to clean the buildings. The author has tabulated the needs for employees from 37 companies that open vacancies for cleaning service employee positions announced on the internet. Among those companies 51% take the minimum education requirements as senior high school (SMA/SMU/SMK/SLTA) and the remaining 49% companies take lower education level. It is still unknown about the role of individual education to knowledge management implementation and how its role to improve human resource competence. It is necessary to do in-depth research on the function of employees’ education in knowledge management implementation to improve human resource competence of employees who serve cleaning services both in their own companies and other companies in the digitization era nowadays.