Research Article
The Influence of Work Environment, Workload and Competence against Account Representative Performance at DGT in West Jakarta Regional Tax Office
@INPROCEEDINGS{10.4108/eai.28-9-2020.2307496, author={Ai Hermayati and Farida Elmi}, title={The Influence of Work Environment, Workload and Competence against Account Representative Performance at DGT in West Jakarta Regional Tax Office}, proceedings={Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={MICOSS}, year={2021}, month={5}, keywords={work environment workload competence performance}, doi={10.4108/eai.28-9-2020.2307496} }- Ai Hermayati
Farida Elmi
Year: 2021
The Influence of Work Environment, Workload and Competence against Account Representative Performance at DGT in West Jakarta Regional Tax Office
MICOSS
EAI
DOI: 10.4108/eai.28-9-2020.2307496
Abstract
This research aims to measure the impact of work environment, workload and competence on the performance of Account Representative at West Jakarta Regional Tax Office. This research included in quantitative. The sample research was 80 Account Representatives from DGT in West Jakarta Regional tax Office. The data analysis used multiple linear regression analysis. The results of multiple linear regression analysis shows that work environment, workload and competence partially had positive and significant impact towards the performance of Account Representative. The test results shows that work environment, workload and competence simultaneously had positive and significant influence towards account representative performance.
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