Research Article
Regional Capacity Improvement to Provide Digital Services
@INPROCEEDINGS{10.4108/eai.28-9-2020.2307414, author={Imam Radianto Anwar Setia Putra and Purwadi Purwadi and Hari Prasetyo Sutanto and Rosidah Rosidah and Anung Sutakwo Hadi}, title={Regional Capacity Improvement to Provide Digital Services}, proceedings={Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={MICOSS}, year={2021}, month={5}, keywords={regional government capacity e-government smart city digital community public services}, doi={10.4108/eai.28-9-2020.2307414} }- Imam Radianto Anwar Setia Putra
Purwadi Purwadi
Hari Prasetyo Sutanto
Rosidah Rosidah
Anung Sutakwo Hadi
Year: 2021
Regional Capacity Improvement to Provide Digital Services
MICOSS
EAI
DOI: 10.4108/eai.28-9-2020.2307414
Abstract
This research was conducted to analyze the performance of regional public services towards smart cities through e-Government. The need for digital services is increasing today. For this reason, local governments need to increase capacity to respond to changes in electronic-based services. The study was conducted with a descriptive qualitative method. The results show that service delivery can be achieved well through infrastructure support, efforts to implement Smart City master plans, and public readiness to receive digital-based services. This study recommends strengthening local government institutions and digital service policy frameworks; and preparing the urban empowerment development.
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