Service of Excellence of DKI Jakarta Public Service Mall and Customer Satisfaction

Ridoni Daniel; Suraya Mansur

Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia

Research Article

Service of Excellence of DKI Jakarta Public Service Mall and Customer Satisfaction

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Cite: BibTeX Plain Text

@INPROCEEDINGS{10.4108/eai.28-9-2020.2307368,
    author={Ridoni  Daniel and Suraya  Mansur},
    title={Service of Excellence of DKI Jakarta Public Service Mall and Customer Satisfaction},
    proceedings={Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia},
    publisher={EAI},
    proceedings_a={MICOSS},
    year={2021},
    month={5},
    keywords={service satisfaction perception citizens jakarta},
    doi={10.4108/eai.28-9-2020.2307368}
}

Ridoni Daniel
Suraya Mansur
Year: 2021
Service of Excellence of DKI Jakarta Public Service Mall and Customer Satisfaction
MICOSS
EAI
DOI: 10.4108/eai.28-9-2020.2307368

Ridoni Daniel¹^,*, Suraya Mansur¹

1: Mercu Buana University, Jakarta, Indonesia

*Contact email: daniel.ridoni@gmail.com

Abstract

Public service innovation by employing a one-stop integrated service concept through Jakarta Public Service Mall for the citizens of Jakarta. This research aims to find out the influence of excellent service and customer satisfaction. This research employed excellent service theory and explanatory quantitative methods. The conclusion is the excellent service influences the increase of citizens’ satisfaction.

Keywords: service satisfaction perception citizens jakarta

Published: 2021-05-06
Publisher: EAI

: http://dx.doi.org/10.4108/eai.28-9-2020.2307368