Research Article
Helphive: A Scalable and Intelligent Local Services Marketplace Platform
@INPROCEEDINGS{10.4108/eai.28-4-2025.2357984, author={Karishmaa S and Arjun K B and Pragadeshwaran D and Sathrapathi K and Rajesh H}, title={Helphive: A Scalable and Intelligent Local Services Marketplace Platform}, proceedings={Proceedings of the 4th International Conference on Information Technology, Civil Innovation, Science, and Management, ICITSM 2025, 28-29 April 2025, Tiruchengode, Tamil Nadu, India, Part II}, publisher={EAI}, proceedings_a={ICITSM PART II}, year={2025}, month={10}, keywords={service platform user-friendly local service providers home services professional assistance real-time availability seamless payment customer-centric ratings and reviews}, doi={10.4108/eai.28-4-2025.2357984} }- Karishmaa S
Arjun K B
Pragadeshwaran D
Sathrapathi K
Rajesh H
Year: 2025
Helphive: A Scalable and Intelligent Local Services Marketplace Platform
ICITSM PART II
EAI
DOI: 10.4108/eai.28-4-2025.2357984
Abstract
The Neighbourhood Service Navigator is an online service that allows people and families to access essential services in their neighbourhood, such as social supports, health care and economic opportunities. With a location-based search engine and community resource directory, the tool provides access to healthcare, housing, food security, workforce assistance childcare and education. Built on the principles of usercentered design, AI-powered search optimization and real-time data integration, it makes sure users can find relevant information quickly. Focusing on trust, accessibility and inclusivity, the platform includes retirement faculty, verification of service providers, user feedback and cultural support. By lowering information barriers and closing service gaps, the Neighbourhood Service Navigator helps create healthier resourceful and more equitable communities that enhance social outcomes and quality of life for all citizens, particularly those facing marginalization.
