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Proceedings of the 4th International Conference on Information Technology, Civil Innovation, Science, and Management, ICITSM 2025, 28-29 April 2025, Tiruchengode, Tamil Nadu, India, Part I

Research Article

Cognitive Digital Twin of the Consumer for Hyper-Personalized Marketing Strategy

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  • @INPROCEEDINGS{10.4108/eai.28-4-2025.2357803,
        author={Khushleen  Kaur and Jaspreet  Singh and Rajneesh  Sharma and Lavanya  Addepalli and Vidya Sagar S D},
        title={Cognitive Digital Twin of the Consumer for Hyper-Personalized Marketing Strategy},
        proceedings={Proceedings of the 4th International Conference on Information Technology, Civil Innovation, Science, and Management, ICITSM 2025, 28-29 April 2025, Tiruchengode, Tamil Nadu, India, Part I},
        publisher={EAI},
        proceedings_a={ICITSM PART I},
        year={2025},
        month={10},
        keywords={cognitive digital twin hyper-personalization emotion recognition intent prediction knowledge graph explainable ai},
        doi={10.4108/eai.28-4-2025.2357803}
    }
    
  • Khushleen Kaur
    Jaspreet Singh
    Rajneesh Sharma
    Lavanya Addepalli
    Vidya Sagar S D
    Year: 2025
    Cognitive Digital Twin of the Consumer for Hyper-Personalized Marketing Strategy
    ICITSM PART I
    EAI
    DOI: 10.4108/eai.28-4-2025.2357803
Khushleen Kaur1,*, Jaspreet Singh2, Rajneesh Sharma3, Lavanya Addepalli4, Vidya Sagar S D5
  • 1: Khalsa College of Engineering & Technology, Amritsar, affiliated to Punjab Technical University
  • 2: PMRU, Food and Drug Administration (FDA)
  • 3: Baba Saheb Ambedkar Open University
  • 4: Universitat Politecnica de Valencia
  • 5: Nitte Meenakshi Institute of Technology
*Contact email: khushleen94@gmail.com

Abstract

Evolution of digital marketing strategies have gone much beyond the static user profiling due to the increasing demand for real time, hyper - personalization of consumer experience. In this paper, we propose an innovative architecture of a Cognitive Digital Twin of the consumer – ECCD-Twin (Emotionally-Aware, Context-Driven Digital Twin), which involves a fusion of multimodal emotion recognition, cross–modal contextual data analysis, and a set of dynamic prediction models of user intents to achieve a digital twin that has much higher fidelity than the existing models. It makes use of self-evolving knowledge graph and deep learning models to constantly update the digital persona of the consumer based on emotional states, environment and inferred micro intentions. Experimental evaluation verifies that ECCD-Twin achieves better performance than existing personalization approaches in the aspects of accuracy, adaptability and user engagement. In addition, it has an explainability module that enhances transparency and trust in marketing recommendations. ECCD-Twin describes a scalable, ethical and high impact improvement for intelligent consumer modeling and personalized content delivery.

Keywords
cognitive digital twin, hyper-personalization, emotion recognition, intent prediction, knowledge graph, explainable ai
Published
2025-10-13
Publisher
EAI
http://dx.doi.org/10.4108/eai.28-4-2025.2357803
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