Research Article
BookDoc: Patient Engagement through Scheduling and Virtual Queue Optimization in Doctor Appointment Systems
@INPROCEEDINGS{10.4108/eai.28-4-2025.2357795, author={B Anuradha and Abdul Basith M and Adhul Christo T and Harshith K Das and Nandana T K and Rahul P}, title={BookDoc: Patient Engagement through Scheduling and Virtual Queue Optimization in Doctor Appointment Systems}, proceedings={Proceedings of the 4th International Conference on Information Technology, Civil Innovation, Science, and Management, ICITSM 2025, 28-29 April 2025, Tiruchengode, Tamil Nadu, India, Part I}, publisher={EAI}, proceedings_a={ICITSM PART I}, year={2025}, month={10}, keywords={patient engagement doctor appointment system scheduling system virtual queue virtual waiting room appointment history reminders chatbot assistance healthcare access patient-centered solution}, doi={10.4108/eai.28-4-2025.2357795} }- B Anuradha
Abdul Basith M
Adhul Christo T
Harshith K Das
Nandana T K
Rahul P
Year: 2025
BookDoc: Patient Engagement through Scheduling and Virtual Queue Optimization in Doctor Appointment Systems
ICITSM PART I
EAI
DOI: 10.4108/eai.28-4-2025.2357795
Abstract
The BookDoc project aims to improve patient engagement and simplify the process of making doctor appointments with a combined scheduling and virtual queue system. The platform provides patients with a virtual waiting room. This cuts down on physical congestion and makes it easier to access healthcare. Users can book appointments based on their preferences and availability. The system also keeps a detailed history of past consultations to ensure better continuity of care. Doctor appointments are organized clearly, which helps both patients and healthcare providers manage their time more effectively. The reminder feature lets patients receive timely notifications, reducing missed appointments and supporting adherence to treatment schedules. The chatbot provides realtime assistance by answering common questions and guiding users through the system, improving overall access. By combining these features, BookDoc offers a patient-centered solution that enhances the appointment experience, shortens waiting times, and strengthens communication between patients and doctors.
