Proceedings of the 3rd Multidisciplinary International Conference, MIC 2023, 28 October 2023, Jakarta, Indonesia

Research Article

Legal Protection for Customers Against Motor Vehicle Loss Insurance Crimes

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  • @INPROCEEDINGS{10.4108/eai.28-10-2023.2341802,
        author={Zudan Arief Fakrulloh and Desiana  Parura},
        title={Legal Protection for Customers Against Motor Vehicle Loss Insurance Crimes},
        proceedings={Proceedings of the 3rd Multidisciplinary International Conference, MIC 2023, 28 October 2023, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={MIC},
        year={2023},
        month={12},
        keywords={legal protection; customers; motor vehicle insurance},
        doi={10.4108/eai.28-10-2023.2341802}
    }
    
  • Zudan Arief Fakrulloh
    Desiana Parura
    Year: 2023
    Legal Protection for Customers Against Motor Vehicle Loss Insurance Crimes
    MIC
    EAI
    DOI: 10.4108/eai.28-10-2023.2341802
Zudan Arief Fakrulloh1, Desiana Parura1,*
  • 1: Universitas Borobudur, Indonesia
*Contact email: desyparura@gmail.com

Abstract

Along with the variety and number of motorized vehicles in circulation, traffic conditions have become increasingly congested, and the risks have also become increasingly complicated. Risks that may occur in motorized vehicles include accidents and loss of motorized vehicles due to various reasons. Motor vehicle loss insurance is an insurance product to protect individual motor vehicles from various threats, including accidents, theft, or damage. However, legal protection for customers in this context is often a complicated issue and requires special attention. This research aims to investigate challenges and solutions related to legal protection for motor vehicle loss insurance customers in the face of insurance crimes, such as fraud and theft. This research highlights that customers do not always get optimal legal protection in insurance claims related to motor vehicle losses. Factors such as complex contract terms and differing interpretations in insurance policies may affect this coverage. Strong and effective regulations are needed to supervise the insurance industry and overcome the problem of fraudulent practices, fraud, and policies that harm customers.