Analysis Of Satisfaction Of Regional Device Organizations To Interest And Performance Levels In Watering Development Projects In Semarang City

Customer satisfaction is very important to measure because it greatly affects the loyalty of a company / service provider. From the analysis of the research results obtained the level of satisfaction of the Regional Apparatus Organization for irrigation buildings with the suitability level method showed an average yield of 94.41% means that the OPD was not satisfied with the performance produced by the service provider and the gap analysis showed a negative gap meaning the customer felt his expectations were not in accordance with the fact. Meanwhile, using the Importance Performance Analysis (IPA) method based on the Cartesian diagram, the accuracy of payments to subcontractors, the absence of remaining work discharges left after the project ends, focus on quality and reduce repairs, OPD implementation and construction safety, and the provision of OPD personnel and others are the main priority which needs to be improved again and with the Customer Satisfaction Index (CSI) included in the category of "satisfied" with the work done by service providers/contractors with a percentage of 82.66%. The conditions of the three analyzes only apply to the implementation of the irrigation building project in the City of Semarang, in the range of 2017-2018 and with an average difference in bid prices to the estimated prices themselves of 11.57%.