Research Article
Consumer Legal Protection against Distribution of PDAM Water in Central Java and the Problems
@INPROCEEDINGS{10.4108/eai.27-8-2020.2303279, author={Sukarmi Sukarmi and Denny Suwondo and Kami Hartono}, title={Consumer Legal Protection against Distribution of PDAM Water in Central Java and the Problems}, proceedings={Proceedings of the 1st International Conference on Islamic Civilization, ICIC 2020, 27th August 2020, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICIC}, year={2020}, month={12}, keywords={consumer protection distribution social justice}, doi={10.4108/eai.27-8-2020.2303279} }- Sukarmi Sukarmi
Denny Suwondo
Kami Hartono
Year: 2020
Consumer Legal Protection against Distribution of PDAM Water in Central Java and the Problems
ICIC
EAI
DOI: 10.4108/eai.27-8-2020.2303279
Abstract
The Legal Protection for PDAM Tirta Moedal Consumers has not optimally fulfilled justice, due to the reduced supply of available water discharge. The absence of coordination between leaders and employees as well as the absence of consumer education results in disharmony and unfair work. Fulfillment of obligations that is not accompanied by fulfillment of their rights has an impact on customer dissatisfaction, due to uneven distribution. This is due to reduced clean water discharge, decreased raw water sources, damaged channels due to lack of maintenance, so that water distribution is less than optimal. PDAM Tirta Moedal should always update information about related symptoms. The research aims to identify and analyze the causal factors and seek appropriate solutions to problems. The empirical juridical approach method is analyzed with the theory of legal protection and the theory of justice, it is proven that there are different legal bases. It is necessary to synchronize bases that can be understood by the parties and education on enlightenment in order to achieve social justice.
