First EAI International Conference on Computer Science and Engineering

Research Article

A Crowdsourcing Approach for Volunteering System

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  • @INPROCEEDINGS{10.4108/eai.27-2-2017.152253,
        author={Nurulhasanah Mazlan and  Sharifah Sakinah Syed Ahmad and Massila Kamalrudin and Ahmad Zaki Abu Bakar},
        title={A Crowdsourcing Approach for Volunteering System},
        proceedings={First EAI International Conference on Computer Science and Engineering},
        keywords={volunteering system; volunteering matching; crowdsourcing; volunteering management; selection volunteer},
  • Nurulhasanah Mazlan
    Sharifah Sakinah Syed Ahmad
    Massila Kamalrudin
    Ahmad Zaki Abu Bakar
    Year: 2017
    A Crowdsourcing Approach for Volunteering System
    DOI: 10.4108/eai.27-2-2017.152253
Nurulhasanah Mazlan1,*, Sharifah Sakinah Syed Ahmad, Massila Kamalrudin, Ahmad Zaki Abu Bakar
  • 1: Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka (UTeM) Melaka, Malaysia
*Contact email:


There are several versions of the volunteer management theory referenced in industry resources. Several organizations have developed organization-based systems designed to incorporate spontaneous volunteers. However, it can be difficult to find and recruit suitable candidates for volunteer organizations. Also, we still lack information on the process of crowdsourcing in volunteering perspective. This paper, we conduct a review of volunteering management systems and crowdsourcing approach. Based on the insights derived from this analysis, we identify some issues for future research. To solve this problem, we designed a framework for the crowdsourcing approach in volunteering system to automate the process of selection volunteers and match with the criteria of volunteers and tasks. Crowdsourcing is one of the best approaches to get more information and faster from the crowd and to be more precise with the requirement from beneficiaries. The implications of the findings for volunteering system are discussed, and future research directions suggested.