Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia

Research Article

The Perception of Students of UiTM, Cawangan Pulau Pinang Towards the Use of Salutations in WhatsApp Conversations

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  • @INPROCEEDINGS{10.4108/eai.26-9-2020.2302775,
        author={Noraziah Mohd Amin and Wan Noorli Razali},
        title={The Perception of Students of UiTM, Cawangan Pulau Pinang Towards the Use of Salutations in WhatsApp Conversations},
        proceedings={Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia},
        publisher={EAI},
        proceedings_a={ICETLAWBE},
        year={2020},
        month={12},
        keywords={salutation students of uitm cawangan pulau pinang whatsapp},
        doi={10.4108/eai.26-9-2020.2302775}
    }
    
  • Noraziah Mohd Amin
    Wan Noorli Razali
    Year: 2020
    The Perception of Students of UiTM, Cawangan Pulau Pinang Towards the Use of Salutations in WhatsApp Conversations
    ICETLAWBE
    EAI
    DOI: 10.4108/eai.26-9-2020.2302775
Noraziah Mohd Amin1,*, Wan Noorli Razali1
  • 1: Akademi Pengajian Bahasa, Universiti Teknologi MARA, Cawangan Pulau Pinang, Permatang Pauh, Pulau Pinang, Malaysia
*Contact email: noraziahm@uitm.edu.my

Abstract

Instant messaging service has become prevalent in today’s life with the ubiquitous use of mobile devices like smartphones. One of the most popular instant messaging applications is WhatsApp. Due to WhatsApp being a common application used by the majority of the students of Universiti Teknologi MARA (UiTM), Cawangan Pulau Pinang, the present study aimed to determine the perception of this university’s students towards salutation or greeting use in WhatsApp conversations. The study employed a quantitative research design for its data collection. 100 respondents from the university involved in a survey conducted for this study. It was found that the majority of them were aware of their use of salutations or greetings in WhatsApp conversations as well as their preferred language for salutations on WhatsApp. The findings revealed that the students believed it is important for them to utilise full-word and formal form of salutation when communicating with their lecturers via WhatsApp.