Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia

Research Article

The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior

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  • @INPROCEEDINGS{10.4108/eai.26-9-2020.2302700,
        author={C. Catur  Widayati and Magito  Magito and Agung  Solihin and P. Dian  Pangesti},
        title={The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior},
        proceedings={Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia},
        publisher={EAI},
        proceedings_a={ICETLAWBE},
        year={2020},
        month={12},
        keywords={attitudes behavior employee emotional intelligence},
        doi={10.4108/eai.26-9-2020.2302700}
    }
    
  • C. Catur Widayati
    Magito Magito
    Agung Solihin
    P. Dian Pangesti
    Year: 2020
    The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior
    ICETLAWBE
    EAI
    DOI: 10.4108/eai.26-9-2020.2302700
C. Catur Widayati1,*, Magito Magito1, Agung Solihin2, P. Dian Pangesti1
  • 1: Management Department, Faculty of Economy and Business, Universitas Mercu Buana, Jakarta, Indonesia
  • 2: Management Department, Faculty of Economy and Business, University Dian Nusantara, West Jakarta, Jakarta, Indonesia
*Contact email: catur.widayati@mercubuana.ac.id

Abstract

This study aims to explore the role of emotional intelligence in influencing employee attitudes and behavior. Three scopes become variables of employee attitudes and behavior in this study: job stress, Organizational Citizenship Behavior (OCB), and employee performance. This study uses the Structural Equation Model (SEM) with the Smart-PLS analysis tool with a quantitative research design. The research location was carried out in the service section of the PT ISS facility. The sampling technique used nonprobability sampling with a sample size of 95 people. The results showed that emotional intelligence does not always have a significant role in employee attitudes and behavior. It only appears to have a positive effect on employees' Organizational Citizenship Behavior (OCB). Meanwhile, employee performance has no strong effect. It is precisely among the three attitudes and behaviors of employees that have a relationship to influence one another. Job stress hurts employee Organizational Citizenship Behavior (OCB) and is significant to employee performance. Meanwhile, Organizational Citizenship Behavior (OCB) has a positive and significant effect on employee performance. This is evidenced by the hypothesis testing results (t-test), which shows the independent variable's significant value. The expected implication is that increasing emotional intelligence, employee attitudes, and behavior towards the company will be better.