Research Article
The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior
@INPROCEEDINGS{10.4108/eai.26-9-2020.2302700, author={C. Catur Widayati and Magito Magito and Agung Solihin and P. Dian Pangesti}, title={The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior}, proceedings={Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia}, publisher={EAI}, proceedings_a={ICETLAWBE}, year={2020}, month={12}, keywords={attitudes behavior employee emotional intelligence}, doi={10.4108/eai.26-9-2020.2302700} }- C. Catur Widayati
Magito Magito
Agung Solihin
P. Dian Pangesti
Year: 2020
The role of Emotional Intelligence in Influencing Employee Attitudes and Behavior
ICETLAWBE
EAI
DOI: 10.4108/eai.26-9-2020.2302700
Abstract
This study aims to explore the role of emotional intelligence in influencing employee attitudes and behavior. Three scopes become variables of employee attitudes and behavior in this study: job stress, Organizational Citizenship Behavior (OCB), and employee performance. This study uses the Structural Equation Model (SEM) with the Smart-PLS analysis tool with a quantitative research design. The research location was carried out in the service section of the PT ISS facility. The sampling technique used nonprobability sampling with a sample size of 95 people. The results showed that emotional intelligence does not always have a significant role in employee attitudes and behavior. It only appears to have a positive effect on employees' Organizational Citizenship Behavior (OCB). Meanwhile, employee performance has no strong effect. It is precisely among the three attitudes and behaviors of employees that have a relationship to influence one another. Job stress hurts employee Organizational Citizenship Behavior (OCB) and is significant to employee performance. Meanwhile, Organizational Citizenship Behavior (OCB) has a positive and significant effect on employee performance. This is evidenced by the hypothesis testing results (t-test), which shows the independent variable's significant value. The expected implication is that increasing emotional intelligence, employee attitudes, and behavior towards the company will be better.
