Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia

Research Article

Online Dispute Resolution as an Alternative Settlement Against the Protection of Consumer Privacy Data in E-commerce Platform

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  • @INPROCEEDINGS{10.4108/eai.26-9-2020.2302618,
        author={Rahandy Rizki Prananda and Ro'fah  Setyowati and Hendro  Saptono and Aista Wisnu Putra},
        title={Online Dispute Resolution as an Alternative Settlement Against the Protection of Consumer Privacy Data  in E-commerce Platform},
        proceedings={Proceedings of The International Conference on Environmental and Technology of Law, Business and Education on Post Covid 19, ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia},
        publisher={EAI},
        proceedings_a={ICETLAWBE},
        year={2020},
        month={12},
        keywords={odr data privacy consumer protection e-commerce},
        doi={10.4108/eai.26-9-2020.2302618}
    }
    
  • Rahandy Rizki Prananda
    Ro'fah Setyowati
    Hendro Saptono
    Aista Wisnu Putra
    Year: 2020
    Online Dispute Resolution as an Alternative Settlement Against the Protection of Consumer Privacy Data in E-commerce Platform
    ICETLAWBE
    EAI
    DOI: 10.4108/eai.26-9-2020.2302618
Rahandy Rizki Prananda1,*, Ro'fah Setyowati1, Hendro Saptono1, Aista Wisnu Putra1
  • 1: Faculty of Law, University of Diponegoro, Indonesia
*Contact email: rahandyrizkiprananda@lecturer.undip.ac.id

Abstract

This article aims to analyse the potential use of online dispute resolution (ODR) as an option for dispute resolution in e-commerce transactions. Furthermore, this research will identify the implementation and barriers to use in Indonesia. This research also conducts a comparative study of the practice of implementing ODR in other countries to evaluate legal rules related to dispute resolution so that ODR can be used in Indonesia. The type of research applied in this article is normative juridical. The study results show that the use of ODR is implicitly regulated in several regulations related to Internet and Computer Technology, but there is no comprehensive procedural legal method yet. In practice, the use of ODR has been carried out independently in the regulatory system in e-commerce companies, there is no reason for resolving personal data through ODR. After conducting a comparative study on the application of ODR in the USA and China, this investigation was to revise the law. No.30 of 1999 concerning Arbitration and Alternative Dispute Resolution, the immediate passing of the Law. Protection of personal data and Supreme Court regulations regarding ODR proceedings and ratification of its decisions.