E-Government Development in Public Service Based On Smart Netizen Application at Buyut Udik Village, Gunung Sugih Sub-District, Central Lampung Regency

Nowadays, in the age of industrial revolution 4.0 which is completely digital, the demand of the community to the government as service providers are increasing. However, limited resources and procedures which is complicated often become obstacles in realizing an optimal service. One of the efforts that must be done by the government to address this problem is by utilizing information technology which is referred to as e-government. Thus, e-government in government organizations specifically village government as street-level bureaucrat which is directly dealing with the community needs to be developed to provide convenient service and gives opportunity to the community to access integrated, efficient, and effective services. This study used qualitative descriptive analysis method and data sources from primary and secondary data using purposive sampling technique to focus on public services based on smart netizens application with the aims of research. The results showed that development of e-government in service-based Smart Netizens Application in Buyut Udik Village has a relatively low quality which can be seen from various elements such as elements of support, capacity, and value. It still needs improvement in the system and resources so that the services provided to the community are more optimal.