Proceedings of the 1st International Symposium on Indonesian Politics, SIP 2019, 26-27 June 2019, Central Java, Indonesia

Research Article

Implementation of Public Service Innovation in the IDOLA Program in Sleman

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  • @INPROCEEDINGS{10.4108/eai.25-6-2019.2287965,
        author={Agustina  Rahmawati},
        title={Implementation of Public Service Innovation in the IDOLA Program in Sleman},
        proceedings={Proceedings of the 1st International Symposium on Indonesian Politics, SIP 2019, 26-27 June 2019, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={ISIP},
        year={2019},
        month={9},
        keywords={innovation public service idola program},
        doi={10.4108/eai.25-6-2019.2287965}
    }
    
  • Agustina Rahmawati
    Year: 2019
    Implementation of Public Service Innovation in the IDOLA Program in Sleman
    ISIP
    EAI
    DOI: 10.4108/eai.25-6-2019.2287965
Agustina Rahmawati1,*
  • 1: AMIKOM Yogyakarta University, Indonesia
*Contact email: agustinarahma@amikom.ac.id

Abstract

This article intends to provide an overview of the implementation of public service innovations in the Sleman District IDOLA program. Through a qualitative descriptive approach, this study discusses the implementation and factors that contribute to public service innovation on aspects of population and civil registration. The target of this study is the Dindukcapil Sleman and the Village as actors who deal directly with the community. The results showed that in the implementation of the IDOLA program there were still obstacles, namely network disruption, several villages that had not implemented the program, limited blanks and a lack of public understanding of the IDOLA program. The recommendation of this study is the need to build a culture to realize the importance of population documents and increase the consolidation between sectors to utilize integrated population data for development and government interests, population-oriented development, and NIK as Public Access (KIS, KIP, Farmer Cards, Fishermen's Cards, Cards Student / Student, Integrated PLN Card with NIK)