The Impacts on Digitalizing Indonesia's Visa Services

The Directorate General of Immigration in Indonesia has made significant improvements to the Immigration Application system through hardware and software upgrades. Regulations have also been eased to increase immigration involvement in supporting Indonesia's economic growth. For foreigners, immigration services such as visa and stay permits have been upgraded such as the Stay Permit can be accessed through the App without physically present in the Immigration Office. The Immigration Officers in checkpoints have also been replaced with auto gate machines with the latest software to ensure a smooth and efficient experience for travellers. The purpose of this study is to determine how the new visa system and visa scheme are impacting Indonesia's economy. The method used for this study is normative-empirical. The results of this study explained that the digitalization and ease of process in Indonesia's immigration services have had a significant positive impact on foreigner's satisfaction. This satisfaction leads to trust, which increases Indonesia's popularity among other neighboring countries. The ease of the visa process is also impacting the increase in tourist arrivals. Additionally, because tourists can easily apply for visa extensions from the new Immigration Application System, they no longer need to be physically present in the Immigration Office. This makes it easier for tourists to extend their visas to stay in Indonesia and actively participate in Indonesia's economy.