Digitalization of Population Administration Services is a Inevitability, Hope and Challenge

Population administration services are undergoing a transformation from manual services to digital services. Digitalization of population administration services has many benefits, namely being easily accessible to the public, the state budget saver and being able to cut service bureaucracy. However, there are obstacles in implementing it, such as inadequate facilities and infrastructure, inadequate human resource competency of service staff, lack of public understanding in changing services from manual to digital, legal basis that needs to be improved, internet network that does not exist yet reach all corners Indonesia, the available budget is inadequate. This research uses qualitative methods with an empirical juridical approach. Data collection uses structured interviews with a list of prepared questions. Supporting data in this research uses literature studies. Data analysis includes data editing, data presentation and drawing conclusions. The results of the research found that technological developments can answer the problems faced in the implementation of population administration services so that population administration services can run effectively and efficiently, transparently and accountably, but are not free from risks and obstacles to making it happen, so an information security management system is needed to prevent data leaks and changes to the legal basis are needed, so that digitalization of population administration services becomes a inevitability.