Proceedings of the First International Seminar Social Science, Humanities and Education, ISSHE 2020, 25 November 2020, Kendari, Southeast Sulawesi, Indonesia

Research Article

English Function by Waiters and Waitress at Flames Cafe and Restaurant in Sanur Area

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  • @INPROCEEDINGS{10.4108/eai.25-11-2020.2306654,
        author={Kiki  Nurwahyuni and Oswaldus  Wegu and Ketut  Sudrama},
        title={English Function by Waiters and Waitress at Flames Cafe and Restaurant in Sanur Area},
        proceedings={Proceedings of the First International Seminar Social Science, Humanities and Education, ISSHE 2020, 25 November 2020, Kendari, Southeast Sulawesi, Indonesia},
        publisher={EAI},
        proceedings_a={ISSHE},
        year={2021},
        month={4},
        keywords={language used; english function; waiters and waitress; sanur area},
        doi={10.4108/eai.25-11-2020.2306654}
    }
    
  • Kiki Nurwahyuni
    Oswaldus Wegu
    Ketut Sudrama
    Year: 2021
    English Function by Waiters and Waitress at Flames Cafe and Restaurant in Sanur Area
    ISSHE
    EAI
    DOI: 10.4108/eai.25-11-2020.2306654
Kiki Nurwahyuni1,*, Oswaldus Wegu1, Ketut Sudrama1
  • 1: Universitas Warmadewa Denpasar-Bali, Indonesia
*Contact email: kiki.nurwahyuni@gmail.com

Abstract

The study aims to analyze the types of English function between the foreigners tourist and staff by utilising theory of the function of language proposed by Halliday and function of English by Jones. The data were collected from the conversation between waiters and waitress at Restaurant with guest. This study is designed by using descriptive qualitative approach which are all of the data are collected and classified based on the function of English and English expression. The results show that English used by waiters and waitress at Flames Cafe and Restaurant Sanur area, are: greeting, inviting someone, suggesting, giving information, requesting, apologizing, thanking, saying goodbye. They used communicative function verbal or directly and their more practice using English when they give services, because all the staff using expression with good English and say it politely and clearly. Thus, it can be concluded that most of function of English and their expressions used mostly out of rule. Also, the sentence that they used is ungrammatical, however, the point of their conversation while serving those guests can be recognizable.