Research Article
Development of Tridharma Academic Service Model in Universitas Negeri Gorontalo
@INPROCEEDINGS{10.4108/eai.25-10-2019.2300487, author={Ismet Sulila and Tineke Wolok}, title={Development of Tridharma Academic Service Model in Universitas Negeri Gorontalo}, proceedings={Proceedings of the 1st International Conference on Environmental Governance, ICONEG 2019, 25-26 October 2019, Makassar, South Sulawesi, Indonesia}, publisher={EAI}, proceedings_a={ICONEG}, year={2020}, month={10}, keywords={academic service quality assurance}, doi={10.4108/eai.25-10-2019.2300487} }- Ismet Sulila
Tineke Wolok
Year: 2020
Development of Tridharma Academic Service Model in Universitas Negeri Gorontalo
ICONEG
EAI
DOI: 10.4108/eai.25-10-2019.2300487
Abstract
Development of Tri Dharma Academic services model was carried out through implementation of public service dimension in Universitas Negeri Gorontalo (Gorontalo State University, henceforth will be called as UNG). It was carried out to comprehensively and holistically study the current model of service and how this model could be further developed to meet the demand of academic service professionalism and also to meet the demand of the students for effective and efficient academic service. The first stage of this study has comprehensively and holistically studied the current academic service model in UNG. The expected result from this initial stage of research was to produce a comprehensive understanding of the current academic service model. The second stage of this study was intended to conduct a study on the model of academic service that suitable with the demand of the academic service users through implementation of public service dimensions and improvement of theservice model.This study aimed at developing a model of academic service that could take into consideration various aspects of a better quality academic service model in UNG. This study was expected to positively contribute to the innovation of academic service which considered quality assurance as for the mainpillar of governance in UNG, in addition to other pillars such as, soft skills, environment, and IT.