Proceedings of the 4th International Conference on Accounting, Management, and Economics, ICAME 2019, 25 October 2019, Makassar, Indonesia

Research Article

Effect of Dual Role Conflict (Work Family Conflict, Workload and Job Stress) on the Performance of Employees of PT Bank Negara Indonesia (Persero) Tbk Pare-pare

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  • @INPROCEEDINGS{10.4108/eai.25-10-2019.2295363,
        author={Nurdjanah  Hamid and Wahda  Wahda and Samsinar  Samsinar},
        title={Effect of Dual Role Conflict (Work Family Conflict, Workload and Job Stress) on the Performance of Employees of PT Bank Negara Indonesia (Persero) Tbk Pare-pare},
        proceedings={Proceedings of the 4th International Conference on Accounting, Management, and Economics, ICAME 2019, 25 October 2019, Makassar, Indonesia},
        publisher={EAI},
        proceedings_a={ICAME},
        year={2020},
        month={6},
        keywords={multiple roles workload employee performance},
        doi={10.4108/eai.25-10-2019.2295363}
    }
    
  • Nurdjanah Hamid
    Wahda Wahda
    Samsinar Samsinar
    Year: 2020
    Effect of Dual Role Conflict (Work Family Conflict, Workload and Job Stress) on the Performance of Employees of PT Bank Negara Indonesia (Persero) Tbk Pare-pare
    ICAME
    EAI
    DOI: 10.4108/eai.25-10-2019.2295363
Nurdjanah Hamid1,*, Wahda Wahda1, Samsinar Samsinar1
  • 1: Universitas Hasanuddin, Makassar, Indonesia
*Contact email: nununghamid17@gmail.com

Abstract

The aim of this research is to determine the impact of multiple role conflicts, such as work-family, workload, and work stress, on the performance of female staffs at PT. Bank Negara Indonesia (Persero) in Pare-pare. The data collected in this study is quantitative and qualitative and were analyzed by using path analysis. This study demonstrates that both multiple role conflicts and workload directly affected work-related stress on the female employees. The correlation between the two variables suggests that increase in workload is directly aligned to the work stress of female employees. Moreover, direct work stress influences the female employees’ performance negatively which means as the work stress increases, the performance would decrease.