Proceedings of the 3rd International Conference on Internet Technology and Educational Informatization, ITEI 2023, November 24–26, 2023, Zhengzhou, China

Research Article

A Study on the Satisfaction of Students in Open University——A Case Study of Guangxi Open University

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  • @INPROCEEDINGS{10.4108/eai.24-11-2023.2343556,
        author={Lin  Ke and Linyi  Xie and Xiaojiao  Mo and Yuyu  Huang},
        title={A Study on the Satisfaction of Students in Open University------A Case Study of Guangxi Open University},
        proceedings={Proceedings of the 3rd International Conference on Internet Technology and Educational Informatization, ITEI 2023, November 24--26, 2023, Zhengzhou, China},
        publisher={EAI},
        proceedings_a={ITEI},
        year={2024},
        month={4},
        keywords={student satisfaction gifferent age groups guangxi open university distance education},
        doi={10.4108/eai.24-11-2023.2343556}
    }
    
  • Lin Ke
    Linyi Xie
    Xiaojiao Mo
    Yuyu Huang
    Year: 2024
    A Study on the Satisfaction of Students in Open University——A Case Study of Guangxi Open University
    ITEI
    EAI
    DOI: 10.4108/eai.24-11-2023.2343556
Lin Ke1, Linyi Xie1,*, Xiaojiao Mo2, Yuyu Huang2
  • 1: Guangxi University of Information Engineering
  • 2: Guangxi Medical University
*Contact email: 1032819778@qq.com

Abstract

The level of student satisfaction determines the quality of open university education and teaching. In the form of a questionnaire survey, a student satisfaction survey was conducted on 1140 students from Guangxi Open University. By comparing the satisfaction levels of different age groups in five aspects: learning support services, educational and teaching services, school brand promotion, examination and graduation services, and information support services, the effectiveness and shortcomings of the current student services in open universities were identified. Countermeasures and suggestions were proposed, including targeted guidance for different age groups in open education, establishment of network platform resource maintenance mechanisms, and strengthening the implementation of teaching practices in specific majors.