Proceedings of the 2nd International Conference on Social Sciences and Interdisciplinary Studies (formerly ICCSSIS), ICCSIS 2019, 24-25 October 2019, Medan, North Sumatera, Indonesia

Research Article

E-Government Based Public Services in Medan Barat Subdistrict

Download344 downloads
  • @INPROCEEDINGS{10.4108/eai.24-10-2019.2290628,
        author={Muhammad  Iqbal and Julia  Ivanna and Prayetno  Prayetno and Yessi Yunelva Sinaga},
        title={E-Government Based Public Services in Medan Barat Subdistrict},
        proceedings={Proceedings of the 2nd International Conference on Social Sciences and Interdisciplinary Studies (formerly ICCSSIS), ICCSIS 2019, 24-25 October 2019, Medan, North Sumatera, Indonesia},
        publisher={EAI},
        proceedings_a={ICSSIS},
        year={2019},
        month={12},
        keywords={bureaucratic reform public service e-kecamatan},
        doi={10.4108/eai.24-10-2019.2290628}
    }
    
  • Muhammad Iqbal
    Julia Ivanna
    Prayetno Prayetno
    Yessi Yunelva Sinaga
    Year: 2019
    E-Government Based Public Services in Medan Barat Subdistrict
    ICSSIS
    EAI
    DOI: 10.4108/eai.24-10-2019.2290628
Muhammad Iqbal1,*, Julia Ivanna2, Prayetno Prayetno2, Yessi Yunelva Sinaga2
  • 1: Department of Anthropology Education,Universitas Negeri Medan, Indonesia
  • 2: Department of Civic and Pancasila Education, Universitas Negeri Medan, Indonesia
*Contact email: iqbal81@unimed.ac.id

Abstract

This article discusses government efforts in the implementation of bureaucracy reform as stipulated in the law No. 25 of 2009 about public services related to the service to its residents with quality service standards, fast, easy, affordable and be measured. It is in accordance with Presidential Instruction No. 3 of 2003 about national policy on e-Government development.In its development, e-Government is still far from expectations, government institutions both in the center and the region do not yet consider the important e-Government. E-Government is considered a project and a momentarily trend. Kecamatan Medan barat is one of the sub-districts in Medan that has been conducting bureaucracy reform by providing public services based on electronic (e-kecamatan) in managing Administration andIncrease Community participation.The results showed the success of public services electronic-based public services in Kecamatan Medan Barat had a prerequisite, namely (1) the support from the District Leadership (Camat), (2) availability of Financial Resources and Human Resources (3) Transparency In the public service process with application system. In addition, e-kecamatan based services facilitate the residents to obtain information and manage various purposes in the form of administrative services products.