The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus

Research Article

Information Systems Identification Using TOGAF Framework: A Study Case at PT. X

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  • @INPROCEEDINGS{10.4108/eai.24-10-2018.2280638,
        author={Muhammad Malik Hakim and Muhammad Imam Ghozali and Wibowo Harry Sugiharto and Ratih Nindyasari and Ahmad Jazuli},
        title={Information Systems Identification Using TOGAF Framework: A Study Case at PT. X},
        proceedings={The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus},
        publisher={EAI},
        proceedings_a={ICCSET},
        year={2018},
        month={11},
        keywords={strategic planning of information system togaf ward and peppard technology architecture business-it alignment},
        doi={10.4108/eai.24-10-2018.2280638}
    }
    
  • Muhammad Malik Hakim
    Muhammad Imam Ghozali
    Wibowo Harry Sugiharto
    Ratih Nindyasari
    Ahmad Jazuli
    Year: 2018
    Information Systems Identification Using TOGAF Framework: A Study Case at PT. X
    ICCSET
    EAI
    DOI: 10.4108/eai.24-10-2018.2280638
Muhammad Malik Hakim1,*, Muhammad Imam Ghozali1, Wibowo Harry Sugiharto1, Ratih Nindyasari1, Ahmad Jazuli1
  • 1: Universitas Muria Kudus
*Contact email: malik.hakim@umk.ac.id

Abstract

An Indonesian fast growing IS/IT solution provider is currently aggressively opening branch offices in several major cities. The opening of the branch office then was followed by an increasingly significant number of customers. The quality as well as the intensity of services provided to customers decrease, which then impacts on the decrease in satisfaction level perceived by the existing customers. To address this, research is conducted to identify the necessary information systems using the TOGAF framework. Data collection is done directly through interviews with management, employees, and its corporate customers, and conducts studies on related documents. The results show that the company needs to add features and modules in the form of Online Catalog and Live Chat on some existing applications and build a knowledge management system as a new system.