The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus

Research Article

Queue Design of Bank Teller Service in Banten, Indonesia

Download1031 downloads
  • @INPROCEEDINGS{10.4108/eai.24-10-2018.2280631,
        author={Supriyadi Supriyadi and Salman Alfarisi and Rano Karno and Dadi Cahyadi},
        title={Queue Design of Bank Teller Service in Banten, Indonesia},
        proceedings={The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus},
        publisher={EAI},
        proceedings_a={ICCSET},
        year={2018},
        month={11},
        keywords={queue transaction service system engineering teller},
        doi={10.4108/eai.24-10-2018.2280631}
    }
    
  • Supriyadi Supriyadi
    Salman Alfarisi
    Rano Karno
    Dadi Cahyadi
    Year: 2018
    Queue Design of Bank Teller Service in Banten, Indonesia
    ICCSET
    EAI
    DOI: 10.4108/eai.24-10-2018.2280631
Supriyadi Supriyadi1,*, Salman Alfarisi2, Rano Karno1, Dadi Cahyadi1
  • 1: Universitas Serang Raya
  • 2: Universitas Muria Kudus
*Contact email: supriyadimti@gmail.com

Abstract

This study aims to create a queuing system engineering during peak hours. The analysis was done by using queuing theory method with M / M / S calculation. The calculation is to get the average service time, average waiting time, and queue structure. The result of this research is the average service time per person 5 minutes and average waiting per person 13 minutes The standard service time for each customer is two minutes.. The system engineering is done by making 2 queue lines, where the first line for the client queue that carries less than 2 transaction applications with 1 Teller and the second line for queue is more than equal to 3 application transactions with 3 Teller. Queue analysis based on consumer behavior is able to optimize bank services without having to add service servers.