Research Article
Queue Design of Bank Teller Service in Banten, Indonesia
@INPROCEEDINGS{10.4108/eai.24-10-2018.2280631, author={Supriyadi Supriyadi and Salman Alfarisi and Rano Karno and Dadi Cahyadi}, title={Queue Design of Bank Teller Service in Banten, Indonesia}, proceedings={The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus}, publisher={EAI}, proceedings_a={ICCSET}, year={2018}, month={11}, keywords={queue transaction service system engineering teller}, doi={10.4108/eai.24-10-2018.2280631} }- Supriyadi Supriyadi
Salman Alfarisi
Rano Karno
Dadi Cahyadi
Year: 2018
Queue Design of Bank Teller Service in Banten, Indonesia
ICCSET
EAI
DOI: 10.4108/eai.24-10-2018.2280631
Abstract
This study aims to create a queuing system engineering during peak hours. The analysis was done by using queuing theory method with M / M / S calculation. The calculation is to get the average service time, average waiting time, and queue structure. The result of this research is the average service time per person 5 minutes and average waiting per person 13 minutes The standard service time for each customer is two minutes.. The system engineering is done by making 2 queue lines, where the first line for the client queue that carries less than 2 transaction applications with 1 Teller and the second line for queue is more than equal to 3 application transactions with 3 Teller. Queue analysis based on consumer behavior is able to optimize bank services without having to add service servers.
