Research Article
Key Performance Indicator Analysis Using Integrated SCOR-AHP: A Case Study of Indonesian’s Reverse Supply Chain Industry
@INPROCEEDINGS{10.4108/eai.23-11-2022.2339152, author={Yelita Anggiane Iskandar and Kenzie Dwianugerah Delu and Mirna Lusiani and Nur Layli Rachmawati and Adji Candra Kurniawan and Rahmad Inca Liperda}, title={Key Performance Indicator Analysis Using Integrated SCOR-AHP: A Case Study of Indonesian’s Reverse Supply Chain Industry}, proceedings={Proceedings of the International Conference on Sustainable Engineering, Infrastructure and Development, ICO-SEID 2022, 23-24 November 2022, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICO-SEID}, year={2023}, month={12}, keywords={recycling company supplier evaluation reverse logistics scor ahp}, doi={10.4108/eai.23-11-2022.2339152} }- Yelita Anggiane Iskandar
Kenzie Dwianugerah Delu
Mirna Lusiani
Nur Layli Rachmawati
Adji Candra Kurniawan
Rahmad Inca Liperda
Year: 2023
Key Performance Indicator Analysis Using Integrated SCOR-AHP: A Case Study of Indonesian’s Reverse Supply Chain Industry
ICO-SEID
EAI
DOI: 10.4108/eai.23-11-2022.2339152
Abstract
Supplier performance directly affects an organization and consequently its supply chain therefore supplier evaluation is important to be designed. An Indonesian recycling company in the reverse logistics industry is considered here. This study proposes the Supply Chain Operations Reference (SCOR) model to identify the supplier performance indicators, and the Analytical Hierarchy Problem (AHP) method to calculate the importance level of every indicator. In developing the supplier performance metrics, the SCOR framework takes the plan, source, make, delivery, return, and enable processes which were then translated into several criteria known as Key Performance Indicators (KPI) based on five attributes of reliability, responsiveness, agility, costs, and assets. The primary data are collected using several serial surveys with the respective experts. The experiment results show that the most prioritized indicator is KPI-4: "Cost of goods and services" while the least lay on KPI-6: "Number of complaints" with values of 0.2805 and 0.04715 respectively.