Implementation of Smart City Governance Policy in Public Services in The Province of Jakarta, Indonesia

This study aims to describe the implementation of smart governance in public services in Jakarta, this was conducted to govern the impact of Jakarta Smart City (JSC) policies where one of the indicators is smart governance related to looking at participation in policymaking, Public services, transparent governance, strategic politics, and perspective. This research was conducted in Jakarta Province specifically on the managers of Jakarta Smart City by conducting in-depth interviews with stakeholders and the community. Interviews were carried out starting from the highest levels of government to the lower levels such as district and task implementers as well as some communities who had used aspiration channels. It was originate that the people of Jakarta participated in assigning the facts, problems in the public complete the aspiration channels provided by Jakarta. This research can be used for universities, teachers, and students. Likewise, in cities in the world, especially cities in Indonesia. In this research, it explains the impact of smart city policies foremost on the pillars of smart governance.