Interpersonal Communication Analysis of Customs Officers in Passenger Profiling at Sultan Hasanuddin International Airport

This study aims to analyze interpersonal communication which carried out by Customs Officers with passengers at Sultan Hasanuddin International Airport, mainly in an effort to detect the smuggling of prohibited narcotics as well to analyze how customs officers interpreted non-verbal messages originating from passengers who were indicated in carrying out smuggling in making the function of the Directorate General of Customs and Excise to be more optimal. This study uses an approach qualitative research. Data collection techniques used in this study is an In-depth interview method. The results of the study show that interpersonal communication conducted by customs officers with passengers were carried out through several stages, in which through contact perception to obtain information about passengers. Interactional contact is carried out through passenger interviews and involvement with the connection that occurs is impersonal. Upon the case, the meaning of the message is non-verbal is more focused on the facial expressions of passengers.