Proceedings of the 3rd International Conference on Economics, Business and Economic Education Science, ICE-BEES 2020, 22-23 July 2020, Semarang, Indonesia

Research Article

Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees

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  • @INPROCEEDINGS{10.4108/eai.22-7-2020.2307894,
        author={Akmal  Adanan and Ameiruel Azwan Ab Aziz and Mohd. Hafiz Mohd. Hanafiah and Izni Syamsina Saari and Noor Ibtisam Abdul Karim},
        title={Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees},
        proceedings={Proceedings of the 3rd International Conference on Economics, Business and Economic Education Science, ICE-BEES 2020, 22-23 July 2020, Semarang, Indonesia},
        publisher={EAI},
        proceedings_a={ICE-BEES},
        year={2021},
        month={5},
        keywords={covid-19 tourism management work from home},
        doi={10.4108/eai.22-7-2020.2307894}
    }
    
  • Akmal Adanan
    Ameiruel Azwan Ab Aziz
    Mohd. Hafiz Mohd. Hanafiah
    Izni Syamsina Saari
    Noor Ibtisam Abdul Karim
    Year: 2021
    Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees
    ICE-BEES
    EAI
    DOI: 10.4108/eai.22-7-2020.2307894
Akmal Adanan1,*, Ameiruel Azwan Ab Aziz1, Mohd. Hafiz Mohd. Hanafiah1, Izni Syamsina Saari1, Noor Ibtisam Abdul Karim1
  • 1: Universiti Teknologi MARA, Malaysia
*Contact email: akmaladanan@uitm.edu.my

Abstract

Due to Movement Restriction Order (MRO), public and private organisations have optimised the Work from Home (WFH) policy to most of their staff, including employees in the tourism industry. This paper investigates the situation faced by the tourism employees working from home, identifying the challenges and opportunities during the enforcement. The empirical results from 217 respondents identified the situation and suitability of WFH during MRO among tourism employees in Malaysia. The respondents disagree that the job responsibilities are suitable to be conducted from home, especially when it requires the system that could not be assessed from home and in-person interactions. WFH affects employees’ work effort when finding a balance between work, home life (health, friends, family, leisure, children, and home maintenance) and at the same time to stay productive. Even WFH give a high autonomy in scheduling tasks, not all tourism work is suitable to be conducted from home. Moreover, WFH has given room for improvements in knowledge development and organisation. Practically, this study provides insights for the management in organisations by highlighting the factors causing the challenges to the staff, promoting satisfaction, productivity, and opportunity for a better quality of working from home in the future.