Legal Protection for Customers Opening Off-Office Accounts at Bank Muamalat

Banking service users are now provided with various kinds of convenience. Because the services provided by banks certainly play an important role in attracting customer interest. The convenience provided by the bank certainly has an impact, both positive and negative, for customers This research aims to determine and analyse the responsibilities of banks and to determine the legal protection for customers in offsite account opening transactions as well as the legal efforts that customers can take. This research uses normative legal research methodology. The research results show that the bank is fully responsible for errors resulting in customer losses. The legal remedy that can be taken is to submit a written complaint to the bank. Banks should pay more attention to security, comfort and guaranteed legal protection for their customers, especially in terms of banking transactions outside the office. The research results show that the bank is fully responsible for errors resulting in customer losses. The legal remedy that can be taken is to submit a written complaint to the bank. Banks should pay more attention to security, comfort and guaranteed legal protection for their customers, especially in terms of banking transactions outside the office.