Proceedings of the International Conference on Environmental Law and Mining Law, ICTA II-MIL 2023, 21st October 2023, Pangkalpinang, Bangka Belitung, Indonesia

Research Article

Legal Protection for Customers Opening Off-Office Accounts at Bank Muamalat

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  • @INPROCEEDINGS{10.4108/eai.21-10-2023.2343521,
        author={Ita  Rosdiana},
        title={Legal Protection for Customers Opening Off-Office Accounts at Bank Muamalat},
        proceedings={Proceedings of the International Conference on Environmental Law and Mining Law, ICTA II-MIL 2023, 21st October 2023, Pangkalpinang, Bangka Belitung, Indonesia},
        publisher={EAI},
        proceedings_a={ICTA II-MIL},
        year={2024},
        month={3},
        keywords={legal protection account opening outside office customers transactions},
        doi={10.4108/eai.21-10-2023.2343521}
    }
    
  • Ita Rosdiana
    Year: 2024
    Legal Protection for Customers Opening Off-Office Accounts at Bank Muamalat
    ICTA II-MIL
    EAI
    DOI: 10.4108/eai.21-10-2023.2343521
Ita Rosdiana1,*
  • 1: Faculty of Law, Bangka Belitung University, Indonesia
*Contact email: ita.rosdiana1990@gmail.com

Abstract

Banking service users are now provided with various kinds of convenience. Because the services provided by banks certainly play an important role in attracting customer interest. The convenience provided by the bank certainly has an impact, both positive and negative, for customers This research aims to determine and analyse the responsibilities of banks and to determine the legal protection for customers in offsite account opening transactions as well as the legal efforts that customers can take. This research uses normative legal research methodology. The research results show that the bank is fully responsible for errors resulting in customer losses. The legal remedy that can be taken is to submit a written complaint to the bank. Banks should pay more attention to security, comfort and guaranteed legal protection for their customers, especially in terms of banking transactions outside the office. The research results show that the bank is fully responsible for errors resulting in customer losses. The legal remedy that can be taken is to submit a written complaint to the bank. Banks should pay more attention to security, comfort and guaranteed legal protection for their customers, especially in terms of banking transactions outside the office.