Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

Form of Public Service Innovation in toward Future of Government in Surabaya City: Study of the "6 in 1" Population Administration Program

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311935,
        author={Trenda Aktiva Oktariyanda and Fitrotun  Niswah and Badrudin  Kurniawan},
        title={Form of Public Service Innovation in toward Future of Government in Surabaya City: Study of the "6 in 1" Population Administration Program},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={future of government public service innovation population administration 6 in 1 program},
        doi={10.4108/eai.21-10-2020.2311935}
    }
    
  • Trenda Aktiva Oktariyanda
    Fitrotun Niswah
    Badrudin Kurniawan
    Year: 2021
    Form of Public Service Innovation in toward Future of Government in Surabaya City: Study of the "6 in 1" Population Administration Program
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311935
Trenda Aktiva Oktariyanda1,*, Fitrotun Niswah1, Badrudin Kurniawan1
  • 1: Universitas Negeri Surabaya, Indonesia
*Contact email: trendaoktariyanda@unesa.ac.id

Abstract

Governments and public sector organizations face a future where dealing with uncertainty while delivering services that are fast, affordable, and innovative, in the context of the Industrial Revolution 4.0 and even during this unexpected Covid-19 pandemic. One of the Surabaya City Government public service innovations is the "6 in 1" program which includes the management of birth certificates, deaths, marriages, divorces, moving letters of arrival, and moving out online. The purpose of this study is to describe and analyze the innovations of the "6 in 1" program by the Surabaya Population and Civil Registry Service office. This type of research used in this research is descriptive with a qualitative approach. From the results of this study, it is found that the components of Governance and Innovation, Sources of The Ideas for Innovation, Innovation Culture, Capabilities and Tools, Objectives Outcomes Drivers and Obstacles, and Collecting Innovation Data for Single Innovations have been running quite well and there are no significant obstacles. Based on the research results, it is known that the innovation of the "6 in 1" program fulfills the elements of research focus according to Bloch & Bugge, although it is still not fully optimal.