Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

The External Role of Public Managers in Improving the Quality of Community Services through Delivery to Mentawai Ethnic

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311929,
        author={Wahib  Assyahri and Dasman  Lanin and Boni  Saputra},
        title={The External Role of Public Managers in Improving the Quality of Community Services through Delivery to Mentawai Ethnic},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={role of public managers service quality delivery mentawai society},
        doi={10.4108/eai.21-10-2020.2311929}
    }
    
  • Wahib Assyahri
    Dasman Lanin
    Boni Saputra
    Year: 2021
    The External Role of Public Managers in Improving the Quality of Community Services through Delivery to Mentawai Ethnic
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311929
Wahib Assyahri1, Dasman Lanin1,*, Boni Saputra1
  • 1: Universitas Negeri Padang, Indonesia
*Contact email: dasman@fis.unp.ac.id

Abstract

The purpose of this study was to determine the influence of the external role of public managers in improving the quality of community services through delivery to Mentawai ethnic. The research method uses a quantitative approach. The population in this study were the native Mentawai society. Sampling in this study used the Slovin formula with an error rate of 5% and produced 148 samples of the community. Determination of the sample using the Accidental Sampling technique. Collecting data using a questionnaire distributed to respondents with measurements using a Likert scale. The data obtained were then analyzed using path analysis. The results showed that 1) the external role variable of managers affected service quality, 2) the variable of delivery affected the quality of service, 3) the variable of the external role of the manager affected delivery, 4) the variables of service quality and delivery simultaneously affected service quality.