Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

Tax Service Quality In Increasing Taxpayer Compliance In The Cirebon Satu Pratama Office

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311924,
        author={Susi  Sugiyarti and Endang  Larasati and Sri  Suwitri and Ngatno  Ngatno},
        title={Tax Service Quality In Increasing Taxpayer Compliance In The Cirebon Satu Pratama Office},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={quality tax service compliance tax officer},
        doi={10.4108/eai.21-10-2020.2311924}
    }
    
  • Susi Sugiyarti
    Endang Larasati
    Sri Suwitri
    Ngatno Ngatno
    Year: 2021
    Tax Service Quality In Increasing Taxpayer Compliance In The Cirebon Satu Pratama Office
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311924
Susi Sugiyarti1,*, Endang Larasati2, Sri Suwitri3, Ngatno Ngatno2
  • 1: Universitas 17 Agustus 1945 Cirebon, Indonesia
  • 2: Universitas Diponegoro, Indonesia
  • 3: Universitas Tidar, Indonesia
*Contact email: ssugiyarisih@gmail.com

Abstract

The public as taxpayers always observes the quality provided by tax service administering officers. The quality of service can be seen from officers' professionalism in providing services according to taxpayers' demands. Public service providers have not optimally felt and understood the taxpayer public's wishes appropriately. This study aims to determine the quality of tax services at the Cirebon Satu Pratama Tax Office. The quality of tax services' design is assessed from equality, justice, loyalty, and responsibility. This research uses qualitative methods with data collection techniques through observation, interviews, and documentation studies in obtaining data and information. The quality of tax services has not fully met the demands of taxpayers. Suppose the government can show the benefits of the tax system. In that case, it is inevitable that the public will carry out tax obligations properly following tax laws and will increasingly achieve expectations if it is balanced with creativity, innovation, and commitment from all tax service providers prima so that it can encourage all elements of the public taxpayers to increase trust and grow compliance to pay taxes, as a fulfillment of everyday needs and a caring attitude for others. Hence, it is possible that taxes can treat people more voluntarily in fulfilling obligations to the state for the nation's welfare.