Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

Is External Role of Public Managers and Organizational Internal Politics Able to Increase Sakai Ethnic Community Equity Satisfaction in the Tourism Sector?

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311922,
        author={Rizka Ratu Anastria and Dasman Lanin and Boni Saputra},
        title={Is External Role of Public Managers and Organizational Internal Politics Able to Increase Sakai Ethnic Community Equity Satisfaction in the Tourism Sector?},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={external role internal politics community satisfaction tourism},
        doi={10.4108/eai.21-10-2020.2311922}
    }
    
  • Rizka Ratu Anastria
    Dasman Lanin
    Boni Saputra
    Year: 2021
    Is External Role of Public Managers and Organizational Internal Politics Able to Increase Sakai Ethnic Community Equity Satisfaction in the Tourism Sector?
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311922
Rizka Ratu Anastria1,*, Dasman Lanin1, Boni Saputra1
  • 1: Universitas Negeri Padang, Indonesia
*Contact email: rizkaratuanastria@gmail.com

Abstract

Public perception of the services provided by an organization will be assessed as good or not depending on whether the public service it receives matches or exceeds its expectations. This study aims to determine the role of the external public manager and internal politics of the organization in increasing the equity satisfaction of the Sakai ethnic community in the tourism sector. The method used in this study is a quantitative method with data collection methods through a questionnaire that is measured using a Likert scale and supported by documentation studies. The sampling technique used was purposive sampling. Respondents in this study were 230 Sakai ethnic communities in Bengkalis Regency. Data analysis was performed path analysis. The regression test results show that there is a significant influence between the external role of public managers and the internal politics of the organization on the equity satisfaction of the Sakai ethnic community in the tourism sector of the Bengkalis Regency.